Delivery policy

How long it takes

Delivery begins as soon as payment is confirmed. Coins normally arrive within one or two minutes, and within 24 hours at the very most if an order needs additional verification.

Our support runs 24 hours a day, every day, so there is no waiting for opening hours.

Getting the ID right

Entering the correct ID is the customer’s responsibility. Check the number before confirming the order — once coins are credited to an ID they cannot be withdrawn or moved.

If the ID does not exist or is rejected by the app, we contact the customer to correct it. If it cannot be corrected within 7 days, the amount is refunded in full.

Confirming delivery

When the top-up completes, the order status changes to “Delivered” with the time it happened, and the invoice stays available in the customer’s account as permanent proof.

If the balance has not appeared in the app within an hour of that status change, contact us with the order reference straight away.

Delays

Delivery can be delayed by things outside our control, such as an app outage or maintenance. We notify the customer, who may cancel and be refunded in full as long as the coins have not yet been credited.